What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When providing PayPal API credentials, the message says that they are incorrect.

    Asked by lionheartbm on March 02, 2016 at 12:51 PM

    I am trying to integrate my API credentials but it says my login credentials are incorrect. i called paypal to verify the credentials and they are ok

    What can i do to rectify this?

    integrate login credentials PayPal payment tool
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    Answered by Ben on March 02, 2016 at 04:01 PM

    Can you please tell us what is the form where the issue is happening? That will allow us to properly see and inspect the issue.

    Also, to rule out any temporary issues, do check the same again and let us know if it is still giving you the same error.

    Thank you.

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    Answered by lionheartbm on March 02, 2016 at 04:20 PM

    It's the AACS Membership Form

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    JotForm Support

    Answered by Kevin_G on March 02, 2016 at 06:15 PM

    I checked your form and I see that it is working fine, I submitted it and I was redirected to the PayPal payment page. 

    Seems like it is working fine now, I also noticed that you are using your email address to integrate your form, I assume that you got the error message when tried to integrate your form with PayPal Pro. Could you share us a screenshot about the error please? 

    This guide will help you to upload your image: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    And please, check again your API credentials, you should be able to integrate your form without any problem.