What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the username on my login?

    Asked by AthleteTrax2 on March 03, 2016 at 12:05 AM

    I would like to change my login username. it exists as athletetrax2,


    Keep me posted


    Thank you

    how how can i keep thank
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 03, 2016 at 04:31 AM

    You cannot change your username on your account settings, but we can change your username for you. Simply tell us the new username that you would like to use and we would change it accordingly. You can also give us alternate usernames in case your first choice is already taken. We will wait for your reply.

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    Answered by AthleteTrax2 on March 03, 2016 at 07:45 AM
    Can you change my username to Premier1Events?
    Thank you
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    JotForm Support

    Answered by Charlie on March 03, 2016 at 09:45 AM

    We can change your username from AthleteTrax2 to Premier1Events. However, just to confirm, please note that if you are using custom URLs on your forms, they will no longer work after changing your username. You'll need to recreate them. BUT the default form URL (the one that has the form ID) will still be accessible and should not have any problems.

    Please do confirm if you would like to proceed on this change. We'll wait for your response.

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    Answered by AthleteTrax2 on March 03, 2016 at 10:45 AM
    How do I know if I have custom forms?
    [image: photo]

    Vinny LaSorsa
    Director Of Operations, Premier 1 Events
    Phone: 631 926-5942
    Fax: 631 242-1491

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    JotForm Support

    Answered by Charlie on March 03, 2016 at 11:26 AM

    Unfortunately, if you are replying to this thread via email and attaching an image, it won't go through our forum, you need to visit this thread directly on a new tab or browser using this link http://www.jotform.com/answers/786232. Then upload the screenshot using the upload button:


    Regarding your question, you won't really have a custom URL on your forms by default, you have to set it up manually. Here's a guide to learn more about custom form URL: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form. If you are not using any custom URLs on your form, then it is safe to change your username.

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    Answered by AthleteTrax2 on March 03, 2016 at 11:32 AM

    Hi, I would just like to change my username, but if it will affect my forms then changing it would not be a good option. How difficult would it be to adjust forms properly to adhere to the new username?



  • Profile Image
    JotForm Support

    Answered by Charlie on March 03, 2016 at 12:04 PM

    As mentioned, the only thing that will be affected by the changed in username is the custom URLs on your form. If you are not setting up custom URLs on your form as mentioned in this guide: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form. Then there won't be any problems.

    The reason why the current custom URL on your form will not work anymore is because it bears the old username.


    Here's my custom URL:

    https://form.jotform.com/Charlie/TheCustomForm -> Notice the username "Charlie" on it.

    The default URL of that one is this:

    https://form.jotform.com/60624954091962 -> This one has the form ID on it.


    After changing my username "Charlie" to let's say "CharlieTest", then my custom URL above will not work anymore because it bears the old username "Charlie". You'll need to recreate the custom URL.

    However, the default URL will still be accessible and won't be affected. I hope this is clear, please do let us know if you still have questions on this.