My forms were not sent to my email

  • JENNTRUAX7
    Asked on March 3, 2016 at 8:48 AM

    My forms were not sent to my email...why?

  • Welvin Support Team Lead
    Replied on March 3, 2016 at 10:31 AM

    That is because your email address has been added to our bounce list:

    jenniferyvonnephotography@yahoo.com is IN Remove the bounce list 

    Reason(s) : Complain about message from AmazonSES

    I've fixed this for you. To prevent this from happening again, we suggest checking your email settings and make sure to properly set it up.

    You can review this guide for more details:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

  • JENNTRUAX7
    Replied on March 3, 2016 at 11:45 AM
    I copy and paste the link into my email. Will this affect forms being delivered to my email? Sincerely,Jen Wheeler Jennifer Yvonne Photography{Owner & Photographer}Howard, Pennsylvania
     
    ...
  • David JotForm Support
    Replied on March 3, 2016 at 12:48 PM

    I checked our logs and your address is no longer in our bounce list.  The notifications should attempt to send once again.  I am not sure what link you are referring to copying.  The link provided by my colleague is one that will take you to instructions on how to prevent further emails from bouncing.

  • JENNTRUAX7
    Replied on March 3, 2016 at 1:45 PM
    Contract Link:
    Newborn Contract
    |   |
    |   |   |   |   |   |
    | Newborn ContractPlease click the link to complete this form. |
    | |
    | View on form.jotform.com | Preview by Yahoo |
    | |
    |   |
    That is the link I email to my clients from my yahoo email. Am I doing this wrong? Sincerely,Jen Wheeler Jennifer Yvonne Photography{Owner & Photographer}Howard, Pennsylvania
     
    ...
  • David JotForm Support
    Replied on March 3, 2016 at 2:54 PM

    If you are trying to send a link to your form via email, here is how to get the direct URL of your form:

    http://www.jotform.com/answers/668928-Where-can-I-find-the-form-URL-of-my-form

    You would copy that URL and paste it in the body of your email.