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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms were not sent to my email

    Asked by JENNTRUAX7 on March 03, 2016 at 08:48 AM

    My forms were not sent to my email...why?

    not receiving email
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    JotForm Support

    Answered by Welvin on March 03, 2016 at 10:31 AM

    That is because your email address has been added to our bounce list:

    jenniferyvonnephotography@yahoo.com is IN Remove the bounce list 

    Reason(s) : Complain about message from AmazonSES

    I've fixed this for you. To prevent this from happening again, we suggest checking your email settings and make sure to properly set it up.

    You can review this guide for more details:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

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    Answered by JENNTRUAX7 on March 03, 2016 at 11:45 AM
    I copy and paste the link into my email. Will this affect forms being delivered to my email? Sincerely,Jen Wheeler Jennifer Yvonne Photography{Owner & Photographer}Howard, Pennsylvania
     
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    JotForm Support

    Answered by david on March 03, 2016 at 12:48 PM

    I checked our logs and your address is no longer in our bounce list.  The notifications should attempt to send once again.  I am not sure what link you are referring to copying.  The link provided by my colleague is one that will take you to instructions on how to prevent further emails from bouncing.

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    Answered by JENNTRUAX7 on March 03, 2016 at 01:45 PM
    Contract Link:
    Newborn Contract
    |   |
    |   |   |   |   |   |
    | Newborn ContractPlease click the link to complete this form. |
    | |
    | View on form.jotform.com | Preview by Yahoo |
    | |
    |   |
    That is the link I email to my clients from my yahoo email. Am I doing this wrong? Sincerely,Jen Wheeler Jennifer Yvonne Photography{Owner & Photographer}Howard, Pennsylvania
     
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    JotForm Support

    Answered by david on March 03, 2016 at 02:54 PM

    If you are trying to send a link to your form via email, here is how to get the direct URL of your form:

    http://www.jotform.com/answers/668928-Where-can-I-find-the-form-URL-of-my-form

    You would copy that URL and paste it in the body of your email.