Not Getting Any Submission Emails

  • Profile Image
    Asked on March 03, 2016 at 10:03 AM

    I'm not getting my emails when I test my contact form

    - the form works fine, filling in fields perfect

    - it goes straight to the thank you page after submission, all good - I'm just not getting the emails, not sure how to fix it

  • Profile Image
    Answered on March 03, 2016 at 11:07 AM

    Hi there,

    I check the email address "" which is related to your form and didn't find any failed record on its mail log. Please, see it from the below:


    In this case, I suggest you to check your Spam, Junk, Promotion etc. folders and also, check if there are any spam filters on your email program or email client.

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    If the problem insists, please do let us know.