What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Do I get any reduction for the 12months bronze sub that I already paid?

    Asked by hol on March 03, 2016 at 10:36 AM
    sub bronze
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 03, 2016 at 11:38 AM

    Hello hol,

    Upon checking your account, I found that you have two active subscriptions:

    #1. S-58K91231HP8346155 - Bronze yearly plan - Upgraded on Jan 02, 2016

    #2. INT160303-9917-16638 - Silver yearly - Upgraded March 03, 2016

     

    Do you want to retain silver yearly plan and cancel the bronze plan? Do let lets us know and we will do the needful. We will also process the prorated refund of your bronze yearly plan i.e. $79.00 - $38.00 (Two month of bronze subscription) = $41.00

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by hol on March 03, 2016 at 12:45 PM

    Yes Please cancel the Bronze
    Regards
    Henry
    ---
    "Selling West Cork Property To People World-Wide"
    www.hol.ie [4]
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on March 03, 2016 at 02:06 PM

    I have requested the cancellation and prorated refund to our billing team. Our billing team will let you know here as soon as they made it.