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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can sub user receive email notifications of a new form entry?

    Asked by lifepointe_toano on March 03, 2016 at 11:18 AM

    If there is a sub user in the account, can they receive email notifications of a new form entry? We tested it this morning and only the main user received a notification email with the responses in it.

    Page URL:
    https://form.jotform.com/60406044792150

    sub users email sub new form email notifications responses and
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    JotForm Support

    Answered by ashwin_d on March 03, 2016 at 12:14 PM

    Hello lifepointe_toano,

    Please be noted that submission emails are sent to the email address which you have configured in your form. You can configure any email address and has nothing to do with your account or sub user account.

    The following guide should help you change the email address on which submission emails are sent:  http://www.jotform.com/help/41-How-to-find-and-change-the-email-address-used-for-notification-email 

    If you want to send the submission emails to multiple email address, you may like to take a look at the following guide:  http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!