What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Android App: Forms are not loading on EU account.

    Asked by viawebtour on March 03, 2016 at 02:08 PM

    i appreciate, if you could ahve a look: viawebtour


    thank you.


    sincerely, daniel

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 03:31 PM

    I checked your account and seems to be working fine. Are you able to see your forms? 

    Or is the issue when trying to view your submissions? 

    Could you please try re-installing the app?

    If it does not work, please share us a screenshot about it, this guide will help you to upload your image: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum.

    We will wait for your response.

  • Profile Image

    Answered by viawebtour on March 03, 2016 at 04:45 PM
    hi kevin,
    its on android mobile. i dont think forms are available there, just
    sumbissions, but even these are not visible after moving to eu servers.
    i see just blank screen. it was working fine before the move.
    thank you.
    Pozdrav, Ing. Daniel Pribicko
    Cestovna agentura viaWebtour, s.r.o.
    tel: +421 (0)2 210 256 89
    email: viawebtour@gmail.com
    skype: viawebtour
    web: http://www.viawebtour.sk
    web: http://www.viawebtour.cz
    Slovenska sporitelna, a.s. (SLSP)
    kod banky: 0900 cislo uctu: 635123485
    IBAN: SK3909000000000635123485; BIC: GIBASKBX
    Sipkova 7, 81104 Bratislava, Slovensko
    ICO: 44185146; DIC: 2022637353
    Spolocnost je zapisana v Obchodnom registri
    Okresneho sudu Bratislava I, oddiel sro, vlozka 53108/B

    Cesty okolo sveta: http://www.viawebtour.sk/Vyhladavanie/?Text=okolo+sveta
    Top katalogy:
    Exotika: http://www.viawebtour.sk/Zajazdy/Exotika/?id_TypZajezdKategorie=3
    Safari: http://www.viawebtour.sk/Zajazdy/Safari/?id_TypZajezdKategorie=12
    Plavby: http://www.viawebtour.sk/Zajazdy/Plavby/?id_TypZajezdKategorie=13
    Dalsie sluzby:
    Letenky: http://letenky.viawebtour.sk/letenky/
    Privatne lety: http://www.viawebtour.sk/Sluzby/Privatne-lety/
    Poistenie: http://www.viawebtour.sk/Sluzby/Cestovne-poistenie/
    Autopozicovna: http://www.viawebtour.sk/Sluzby/Autopozicovna/
    Incentiva: http://www.viawebtour.sk/Sluzby/Incentiva/
  • Profile Image

    Answered by viawebtour on March 03, 2016 at 04:45 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 06:15 PM

    Seems like your screenshots did not reach this thread, please follow the guide provided above and upload your screenshots on this post: https://www.jotform.com/answers/786727

    We did some tests in our end and seems like forms are not loading on EU accounts, I will report it to our second level  and you will be notified about the progress or when the issue is fixed via this thread. 


  • Profile Image

    Answered by viawebtour on March 04, 2016 at 12:57 PM

  • Profile Image

    Answered by viawebtour on March 04, 2016 at 12:58 PM


  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 04, 2016 at 03:07 PM

    I will update the current ticket that have opened and will provide your screenshots.

  • Profile Image

    Answered by viawebtour on April 01, 2016 at 09:19 AM

    as there was no feedback a was forced to move data to us servers

  • Profile Image

    Answered by Carina on April 01, 2016 at 12:11 PM

    I'm sorry for the time it is taking us to solve this situation. I will contact the developer to see if there are any updates.

    Thank you for your patience.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by KadeJM on April 05, 2016 at 12:32 PM

    On behalf of our Mobile Team I would like to apologize about this huge inconvenience to you.

    Unfortunately, this problem is occurring because at the moment the Android App does not yet support our EU API. So the result of it is that you are unable to view EU-based Forms as you noticed and pointed out initially.

    We're aware of the issue and several other issues with it so we have plans to update it as soon as we possibly can but I currently I cannot provide any sort of ETA yet as to when that'll happen other than sometime very soon.