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    Custom Thank You Page: Why is it redirecting to the default thank you page instead of the link I added?

    Asked by Acadian on March 03, 2016 at 02:47 PM


    I have edited a Thank You page on one of our forms to redirect to a URL Thank You page. The saved Thank You message still shows after submitting and does not redirect to the URL found on the website.

    Redirect address: http://nationalemsacademy.com/thank-you

    Can y'all assist?



    Page URL:

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    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 04:05 PM

    I tested your form and was redirected to the correct URL, see the result of my test on the image below: 

    Are you still experiencing the issue? 

    Please, do let us know if you are able to be redirected to your custom URL as well.  

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    Answered by Acadian on March 04, 2016 at 09:26 AM



    Good morning! The form should redirect to the link below after someone hits the submit button.


    The person submitting should also get an email confirmation with the same information.

    Thanks so much for your help!


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    Answered by Huberson on March 04, 2016 at 10:54 AM

    Hello Kimberly,

    I checked the form and the custom URL is set properly. The reason your form is not redirected to http://nationalemsacademy.com/thank_you after submission is because of the condition that change the thank you page. You have to disable the condition for it to works.

    Also the field you set the condition with is required (First Name) so the condition always met hence you never get redirected to the custom page but the message in the condition.

    To send an email notification to the person submitting the form simply set an Autoresponder Notification. Here is how: Creating-a-Form-Autoresponder


    We hope you find this helpful. If you need more assistance please let us know.