What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I create a return label request form

    Asked by shop601 on March 03, 2016 at 04:17 PM


    We currently include prepaid shipping labels in all of our orders. However, people are not requesting return approval first before using these return labels. We are looking at finding a better procedure for processing returns. It may involve requiring more information on the return request but is there a way that a shipping label can be generated once a return request has been approved? Please share if there are better procedures that some of your other clients may be using with success. 

    Best regards,


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    JotForm Support

    Answered by jonathan on March 03, 2016 at 05:39 PM

    Hi Lily,

    Can you pleae check the Autoresponder E-mail 

    user guide: Creating-a-Form-Autoresponder

    Having the Autoresponder on the request form will allow confirmation email to be sent to the form respondent (submitter).

    Please let us know if this will not work for your requirements.