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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Widget Disappeared, how to show it back?

    Asked by WheatonCollegeForms on March 03, 2016 at 04:35 PM

    We were setting up a registration form, using the Gift Registry Widget.  It was working fine and suddenlywe opened the form and the widget disappeared.  The data and settings are still there, but the box is lank.  I looked through the forum, cleared cache, cloned form, reinserted widget . . . nothing worked.

    This is a form that needed to be posted today!

    Here is the form link. .  https://form.jotform.com/60625385905157

    Page URL:
    https://form.jotform.com/60625385905157

    widget disappeared show how
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 03, 2016 at 06:27 PM

    Hello,

    I checked your website and I couldn't replicate the problem. You can check on my screenshot below:

    Is the issue still there? Please let me know so we can than check it further. In meantime also try to re-add your widget to the form.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by WheatonCollegeForms on March 04, 2016 at 11:39 AM

    A short time after I sent the form link to you, the widget content reappeared.  I thought you had done something. 

    The other odd thing was that when the widget contents disappeared from the form I sent you, the widget content was also missing from a test form I had done prior to creating that form.  I observed the missing widgets from two different machines, using Chrome, Firefox and IE browsers.

    In any case, it's back and working properly.  Thanks for looking at it.

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 04, 2016 at 12:55 PM

    Hello,

    Probably it was some temporary issue with widgets or network that was resolved in the meantime.

    I'm glad it is working for you now.

    Please do get back to us if you encounter any problem.

    Best regards.