What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank page after paypal payment submission

    Asked by leonardomitchell on March 03, 2016 at 04:56 PM

    Hi All,


    I’ve integrated paypal payment into the form, I have not tested as I don’t want to pay real money for the sake of testing. I would like to know if the user will be taken to the default ‘thank you page’ that you configure on the jotform website and not paypal - i’m asking due to adwords tracking code I placed on that page.



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    JotForm Support

    Answered by david on March 03, 2016 at 06:41 PM

    The user can manually click on the Return link to get back to the form Thank You Page/URL.

    We provide the return link with the PayPal forms. The problem is that the PayPal ignores the return link unless the Auto Return is enabled on your PayPal Account Settings. Unfortunately, there is nothing we can do about it.

    You are right, other PayPal buttons/integrations will be redirected to the Return URL specified on your PayPal Account Settings. So you might consider using some generic Thank You URL as the Return URL for other PayPal buttons/integrations. Also, if you specify the Return URLs on other integrations, they will be honored by PayPal.