What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Salesforce: It is not accepting API credentials even when I checked them and they are correct.

    Asked by Luis Linarez on March 03, 2016 at 05:10 PM


    I have verified that we have WEB API enabled, yet it is still not connecting to salesforce. keeps saying that the name or pass word or key is incorrect or that im locked out. And all the information is corrent.


    IS there another setting i need to check?

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    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 07:11 PM

    I have tested the integration and it is working on my end. Maybe you will need to get a new security token, take a look on this link, you will find the steps to get your security token: https://success.salesforce.com/answers?id=90630000000glADAAY

    If it still not working you may consider resetting it, this link will help you: http://knowledge.hubspot.com/articles/kcs_article/salesforce/where-do-i-find-and-or-reset-my-salesforce-security-token

    Do let us know if you were able to integrate your form.