- BrandInnovateFinanceAsked on March 03, 2016 at 05:54 PM
Can not download the Media and Images and PDF'S attached to my form, in the option area download all media it comes up with an error can you please help me with this issue
- JotForm SupportChriistianAnswered on March 03, 2016 at 09:02 PM
I can't seem to replicate the issue you are having. I tried to download some of the files attached in your form and I was able to download them without any issue.
Are you still encountering the issue? If yes, can you please provide us with the submission ID of the submission where you encountered the error? You can also send us a screenshot of the error. Here's how: How to add screenshots/images to questions to the support forum?
We will wait for your reply.
- BrandInnovateFinanceAnswered on March 04, 2016 at 12:29 AM
Its when on the backend of jot form I download all uploads - this comes up
Let me know what I can do here thank You
- JotForm SupportChriistianAnswered on March 04, 2016 at 02:05 AM
Perhaps you can try partially downloading the uploads based on a certain time-range. Simply follow this guide to learn how: How to Partially Download Form Submissions as Excel/CSV/PDF?
Simply click the "Download Uploads in Time Range" button as seen below.
Another alternative would be to use a Firefox extension called DownThemAll. Simply follow this guide to learn how to set it up: Downloading File Uploads in the form using DownThemAll Mozilla Firefox Extension
Do let us know if the issue persists.