What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant Download my Media and pdf and logos

    Asked by BrandInnovateFinance on March 03, 2016 at 05:54 PM

    Can not download the Media and Images and PDF'S attached to my form, in the option area download all media it comes up with an error can you please help me with this issue

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 03, 2016 at 09:02 PM

    I can't seem to replicate the issue you are having. I tried to download some of the files attached in your form and I was able to download them without any issue.

    Are you still encountering the issue? If yes, can you please provide us with the submission ID of the submission where you encountered the error? You can also send us a screenshot of the error. Here's how: How to add screenshots/images to questions to the support forum?

    We will wait for your reply.


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    Answered by BrandInnovateFinance on March 04, 2016 at 12:29 AM

    Its when on the backend of jot form I download all uploads - this comes up

    Let me know what I can do here thank You


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    JotForm Support

    Answered by Chriistian on March 04, 2016 at 02:05 AM

    Perhaps you can try partially downloading the uploads based on a certain time-range. Simply follow this guide to learn how: How to Partially Download Form Submissions as Excel/CSV/PDF?

    Simply click the "Download Uploads in Time Range" button as seen below.

    Another alternative would be to use a Firefox extension called DownThemAll. Simply follow this guide to learn how to set it up: Downloading File Uploads in the form using DownThemAll Mozilla Firefox Extension

    Do let us know if the issue persists.