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    Bandwidth Limit Exceeded

    Asked by bmasongem on March 03, 2016 at 08:06 PM

    I need to get a PDF from a form but I get the "

    Bandwidth Limit Exceeded

    error. This has happened multiple times and it's a big problem. I need these images. How can I get them? Thank you

    Page URL:
    https://www.jotform.com/uploads/geminienergy/23614986077161/3325152571<br/>01119575/image.jpg

    limit exceeded exceeded problem and
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    JotForm Support

    Answered by Chriistian on March 04, 2016 at 12:14 AM

    You received the Bandwidth Limit Exceeded error because the file you are trying to download has exceeded its limit. Small files that are less than 10 MB can be viewed/downloaded 100 times, while large files greater than 10 MB can be viewed/downloaded 10 times.

    So far, the file you linked has exceeded the 100 download limit. But I have reset the limit counter to 0 so you should now be able to view/download the file. Please note that we can only do that once.

    To prevent reaching the bandwidth limit quickly, I suggest you use third party file sharing/storage that we have integrations with, such as Dropbox or Google Drive. That way, you can view/download the files there without worrying about the bandwidth limit.

     

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    Answered by bmasongem on March 04, 2016 at 12:45 PM
    Ok thank you
    Best Regards,
    Brittany Mason | Office Manager
    Business +1 (267) 436-4646 Mobile +1 (858) 228-0754 | bmason@geminienergyservices.com
    Gemini Energy Services / Tetra Tech Inc.
    2640 Financial Ct, Suite G, San Diego, CA 92117 | geminienergyservices.com | tetratech.com
    This message, including any attachments, may include privileged, confidential and/or inside information. Any distribution or use of this communication by anyone other than the intended recipient is strictly prohibited and may be unlawful. If you are not the intended recipient, please notify the sender by replying to this message and then delete it from your system.
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