Bandwidth Limit Exceeded

  • bmasongem
    Asked on March 3, 2016 at 8:06 PM

    I need to get a PDF from a form but I get the "

    Bandwidth Limit Exceeded

    error. This has happened multiple times and it's a big problem. I need these images. How can I get them? Thank you

    Page URL: https://www.jotform.com/uploads/geminienergy/23614986077161/332515257101119575/image.jpg
  • Chriistian Jotform Support
    Replied on March 4, 2016 at 12:14 AM

    You received the Bandwidth Limit Exceeded error because the file you are trying to download has exceeded its limit. Small files that are less than 10 MB can be viewed/downloaded 100 times, while large files greater than 10 MB can be viewed/downloaded 10 times.

    So far, the file you linked has exceeded the 100 download limit. But I have reset the limit counter to 0 so you should now be able to view/download the file. Please note that we can only do that once.

    To prevent reaching the bandwidth limit quickly, I suggest you use third party file sharing/storage that we have integrations with, such as Dropbox or Google Drive. That way, you can view/download the files there without worrying about the bandwidth limit.

     

  • bmasongem
    Replied on March 4, 2016 at 12:45 PM
    Ok thank you
    Best Regards,
    Brittany Mason | Office Manager
    Business +1 (267) 436-4646 Mobile +1 (858) 228-0754 | bmason@geminienergyservices.com
    Gemini Energy Services / Tetra Tech Inc.
    2640 Financial Ct, Suite G, San Diego, CA 92117 | geminienergyservices.com | tetratech.com
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