What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are no longer being emailed to me

    Asked by Krockwell on March 03, 2016 at 09:51 PM

    Hi there,

    For some reason I am no longer getting emails when people submit a form.

    Can you fix this?

    Thank you.

    emails email notifications notifications bounce list unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on March 04, 2016 at 03:39 AM

    Your email is in the bounce list which is why you are not getting email notifications. I have now removed it from the bounce list.

    This happened because the email settings is not configured properly. The "Sender Name" in the email notifications is blank. You can change it JotForm or whichever you prefer. Also, the sender email in the Autoresponder is blank as well. 

    Please don't leave it blank, the reason is that the mail servers will tag it as a spam and then you put your email address in the bounce list. Please refer to this guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Related guides:
    How-to-remove-your-email-address-from-bounce-list
    Setting-Up-Email-Notifications
    Notification-Autoresponder-Email-Details

    Hope that helps. Let us know if you need further assistance. Thank you.