- KrockwellAsked on March 03, 2016 at 09:51 PM
For some reason I am no longer getting emails when people submit a form.
Can you fix this?
- JotForm SupportJanAnswered on March 04, 2016 at 03:39 AM
Your email is in the bounce list which is why you are not getting email notifications. I have now removed it from the bounce list.
This happened because the email settings is not configured properly. The "Sender Name" in the email notifications is blank. You can change it JotForm or whichever you prefer. Also, the sender email in the Autoresponder is blank as well.
Please don't leave it blank, the reason is that the mail servers will tag it as a spam and then you put your email address in the bounce list. Please refer to this guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope that helps. Let us know if you need further assistance. Thank you.