Forms are no longer being emailed to me

  • Krockwell
    Asked on March 3, 2016 at 9:51 PM

    Hi there,

    For some reason I am no longer getting emails when people submit a form.

    Can you fix this?

    Thank you.

  • Jan
    Replied on March 4, 2016 at 3:39 AM

    Your email is in the bounce list which is why you are not getting email notifications. I have now removed it from the bounce list.

    Forms are no longer being emailed to me Image 1 Screenshot 30

    This happened because the email settings is not configured properly. The "Sender Name" in the email notifications is blank. You can change it JotForm or whichever you prefer. Also, the sender email in the Autoresponder is blank as well. 

    Forms are no longer being emailed to me Image 2 Screenshot 41

    Please don't leave it blank, the reason is that the mail servers will tag it as a spam and then you put your email address in the bounce list. Please refer to this guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Related guides:
    How-to-remove-your-email-address-from-bounce-list
    Setting-Up-Email-Notifications
    Notification-Autoresponder-Email-Details

    Hope that helps. Let us know if you need further assistance. Thank you.