Can you refund of the payment of $39 USD

  • Daguelo
    Asked on March 3, 2016 at 10:44 PM

    Hello please help me with the refund of the payment of $39 USD, I have not using your service from January 2016.

    Thank you

     

    Regards

    Daniel

  • beril JotForm UI Developer
    Replied on March 4, 2016 at 3:43 AM

    I see that you've downgraded your account today. You are scheduled to be downgraded to FREE account on March 21st, 2016.

     Can you refund of the payment of $39 USD Image 1 Screenshot 20

    PayPal subscriptions need to be cancelled manually. In order for you to cancel your PayPal Subscription: 

    1. Log into your PayPal account 

    2. Find the latest payment you made to us.

    3. Click on your subscription number.

    4. Click on "Cancel Subscription" button. When you cancel your subscription you will not be charged again.

    I have made a request from our billing department to issue a refund for you. The refunds are made by our manager so please allow up to 10 business days for the refund to be processed for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.