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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my submission emails are not coming anymore?

    Asked by bkkstrider on March 04, 2016 at 03:39 AM

    ็Hi JotForm Support Team,


    I don't get emails when there is a new submission. Before that email notification for new submission works normally, but 1-2 days lately I dont get any emails when there is new submission.

    I've tried to delete autoresponder email settings and re-new again. It still doesnt work.

    Please help me.


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    JotForm Support

    Answered by Nik_C on March 04, 2016 at 05:51 AM


    Your submissions stopped coming because your email was in our bounce list, and the reason is below:

    Reason(s) : Complain about message from AmazonSES

    I removed your email from our bounce list so you should receive your submissions without any issue.

    To prevent this from happening in future, please check this guide.
    We apologize for any inconvenience this caused to you.

    Do get back to use if the issue persists.

    Best regards