Why my submission emails are not coming anymore?

  • Profile Image
    bkkstrider
    Asked on March 04, 2016 at 03:39 AM

    ็Hi JotForm Support Team,

     

    I don't get emails when there is a new submission. Before that email notification for new submission works normally, but 1-2 days lately I dont get any emails when there is new submission.

    I've tried to delete autoresponder email settings and re-new again. It still doesnt work.

    Please help me.

    Regards

  • Profile Image
    Nik_C
    Answered on March 04, 2016 at 05:51 AM

    Hello,

    Your submissions stopped coming because your email was in our bounce list, and the reason is below:

    Reason(s) : Complain about message from AmazonSES

    I removed your email from our bounce list so you should receive your submissions without any issue.

    To prevent this from happening in future, please check this guide.
    We apologize for any inconvenience this caused to you.

    Do get back to use if the issue persists.

    Best regards