- EnglishDepatmentAsked on March 04, 2016 at 04:07 AM
I just deleted all the files, can you please help me to recover my files?
Please please please that's really important to me.Page URL:
- JotForm SupportBJoannaAnswered on March 04, 2016 at 06:02 AM
Did you deleted your submissions?
Unfortunately, it is not possible to recover deleted submissions.
When trying to erase one submission we get a warning message saying it cannot be undone:
You can try to check your email submissions and see if they are still available on your email. In case that you are previously exported them to CSV/Excel report you can import them back with import data tool.
Next time before you delete your submission, I would suggest you to first download them. You can download submissions or data of your form into Excel, CSV and PDF format. For Excel, you can follow this guide:
Feel free to contact us if you have any other questions.