What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you help me to recover the files I deleted?

    Asked by EnglishDepatment on March 04, 2016 at 04:07 AM

    I just deleted all the files, can you please help me to recover my files?

    Please please please that's really important to me.

    Page URL:
    https://form.jotform.me/60567415948466

    all
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    JotForm Support

    Answered by BJoanna on March 04, 2016 at 06:02 AM

    Did you deleted your submissions? 

    Unfortunately, it is not possible to recover deleted submissions.

    When trying to erase one submission we get a warning message saying it cannot be undone:

    You can try to check your email submissions and see if they are still available on your email. In case that you are previously exported them to CSV/Excel report you can import them back with import data tool.

    Next time before you delete your submission, I would suggest you to first download them. You can download submissions or data of your form into Excel, CSV and PDF format. For Excel, you can follow this guide:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    Feel free to contact us if you have any other questions.