Unable to transfer data to EU servers

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    21stwebb
    Asked on March 04, 2016 at 05:38 AM
    Also, I have looked at the 'transfer data to EU servers' option a number of times, however when I select the option the Wizard never opens. It will open up at the side and then just say it's loading for quite a while. I have never been able to complete this process, may this be affecting my forms in some way?
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    BJoanna
    Answered on March 04, 2016 at 05:50 AM

    You can use this link to transfer your data to EU servers: https://www.jotform.com/eu-safe-forms/ 

    You can also do this on My Account Settings page. Check option "Store my data only in Europe (Germany) - BETA" and then click on Move to EU.

    More about Eu safe forms you can find inside of this article: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    If you are still unable to transfer your data to EU servers, please try with different browser. 

    Also this should not affect your forms in any way.

    Hope this will help. Let us know if you need further assistance.