Unable to submit a form. Stuck on "Please wait"

  • vmuskett
    Asked on March 4, 2016 at 5:54 AM

    I have two forms which are both stuck on please wait.

    See http://www.geneticalliance.org.za/unite/register-a-support-group/ and http://www.geneticalliance.org.za/about/become-a-member/

    NB: I have also tried to test the forms in Jotform using the preview method and get the same error - Please wait. 

    Can you urgently help?

    Page URL: http://www.geneticalliance.org.za/about/become-a-member/
  • beril JotForm UI Developer
    Replied on March 4, 2016 at 8:34 AM

    I've tested your form on Jotform. It works fine on my side. I've also tested your form on your website. I am able to reproduce the same issue that you're having.

    Unable to submit a form Screenshot 30

    I see that there is an error message on that page as you see below.

    Unable to submit a form Screenshot 41

    Can you re-embed your form with IFrame method?

    If it doesn't solve your problem we would appreciate it if you could also add the code below to solve that issue.

    <iframe sandbox="allow-same-origin allow-scripts allow-popups allow-forms"

        src="https://oembed.jotform.com/submit.php"

        style="border: 0; width:130px; height:20px;"></iframe>

    I hope it will work.

    Please, test my suggestions and do let us know the result. It is really important for us.

    If you require any further information, feel free to contact us. We will be happy to assist you.

    I look forward to hearing from you soon.

  • vmuskett
    Replied on March 4, 2016 at 8:42 AM

    I originally used the iframe method, but everyone complained that they only saw part of the form even though I increased the height. Where do I place the additional code you included above? 

  • jonathan
    Replied on March 4, 2016 at 9:14 AM

    I can see the cut-off form http://www.jotformpro.com/form/52734503910955 on your website at this time.

    Unable to submit a form Screenshot 30

    The 60px height is not enough to display the lenght of the form.

    You will need to manually increase the height of the container (div) where you have positioned the form. From what I see, the div doesn't have the height required to contain the form.

    Unable to submit a form Screenshot 41

     

    I am not sure what is your website builder is at this time, but I think this is how you will be able to properly display the form. If you can modify and increase the div height, we should be able to see the result.

    Hope this help. Please let us know how it goes.

    Thanks.

     

  • vmuskett
    Replied on March 4, 2016 at 9:47 AM

    Hi
    I increased the height to 1200px and all I see is a teeny tiny bit of the form. So frustrating. Have a look: http://www.geneticalliance.org.za/about/become-a-member/

  • beril JotForm UI Developer
    Replied on March 4, 2016 at 11:15 AM

    I am able to reproduce same issue that you are having. When you embed the code height might be changing automatically. It seems Iframe embed code does not create a correct iframe height anymore.

    Unable to submit a form Screenshot 30

    When I change the height value with 1200px I can see the value without any issue.

    Unable to submit a form Screenshot 41

    Can you re-embed your IFrame code as you see below?

     <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/52734503910955" frameborder="0" style="width:100%; height:1200px !important; border:none;" scrolling="no"> </iframe>

    Please, also add the CSS code below from designer.

    div.form-all {

       height: 1200px !important;

    }

    I hope it will work.