What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancellation of subscription

    Asked by Yuval Madar on March 04, 2016 at 10:00 AM

    We wish to cancel out account. ASAP 

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    JotForm Support

    Answered by Kiran on March 04, 2016 at 12:03 PM

    I see that the you have already cancelled the paid subscription on your account and the account is scheduled to downgrade to Free by the next billing date i.e., 2nd April 2016. You may also need to cancel the subscription on your PayPal account by following the steps below to avoid any further charges on this account.

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date.

    Hope this information helps! Please let us know if we can be of any further help. Thank you!