What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are not being emailed

    Asked by knix14 on March 04, 2016 at 01:38 PM

    Our form is set to email new submissions to a specified email address, but they are not being emailed. They are also not in the our junk folders or spam folders.

    Page URL:
    https://form.jotform.com/50496178973975

    Submissions junk new submissions email
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 04, 2016 at 04:10 PM

    The email address used for submission notification was in bounce list: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Let us know if you need more help, we will be glad to assist you.