What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions aren't being sent to our email

    Asked by hyfence on March 04, 2016 at 03:57 PM

    We are not getting our email, hyfence@aol.com, since sometime in December.




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    Answered by Huberson on March 04, 2016 at 06:05 PM


    I have noticed that your email is not in bounce list and email from sent from 'noreply@jotform.com' were successful.

    To avoid email notification not being received please set 'Sender E-mail' in the notification setting to 'noreply@jotform.com or  noreply@formresponse.com'. 

    You can also take a look at this guide to prevent some email notification related problems: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues