What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form all of a sudden won't upload any file larger than a meg! It used to accommodate multiple files simultaneously and up to 900 MG's.

    Asked by cstwpb on March 04, 2016 at 04:13 PM

    Here is the link to the form. Please, I have clients trying to send us artwork for us to produce for my sign company!!


    Thank you,



    Page URL:

  • Profile Image

    Answered by Boris on March 04, 2016 at 06:28 PM

    I have checked your form 31966120067149, and I see that it is accepting large files without any issues. It is set to allow files up to 900 MB, and I was able to start uploading a large file without getting an error.

    What I have noticed in the provided screenshot, is that the error seems to be coming from a different upload field which was added underneath your original field. I have logged into your account and checked Form Revision History to confirm, and I can see that the form indeed had two file upload fields when you were having the issue:

    This second / new upload field simply had its original allowed upload size set on it, which can be changed by following this guide:


    If you need any further assistance, please let us know. We are here to help.