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  • Profile Image

    My form all of a sudden won't upload any file larger than a meg! It used to accommodate multiple files simultaneously and up to 900 MG's.

    Asked by cstwpb on March 04, 2016 at 04:13 PM

    Here is the link to the form. Please, I have clients trying to send us artwork for us to produce for my sign company!!

    https://form.jotform.com/31966120067149

    Thank you,

     

    Mike

    Page URL:
    https://form.jotform.com/31966120067149

    Screenshot
    form all upload field upload size
  • Profile Image
    JotForm Support

    Answered by Boris on March 04, 2016 at 06:28 PM

    I have checked your form 31966120067149, and I see that it is accepting large files without any issues. It is set to allow files up to 900 MB, and I was able to start uploading a large file without getting an error.

    What I have noticed in the provided screenshot, is that the error seems to be coming from a different upload field which was added underneath your original field. I have logged into your account and checked Form Revision History to confirm, and I can see that the form indeed had two file upload fields when you were having the issue:

    This second / new upload field simply had its original allowed upload size set on it, which can be changed by following this guide:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    If you need any further assistance, please let us know. We are here to help.