What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net: Error during transactin - merchant ID and pass invalid

    Asked by shift6 on March 04, 2016 at 08:57 PM
    I am still having this same exact problem, is there something we need to do on our end?
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 04, 2016 at 09:03 PM

    I tested one of your basic payment form and its integration with authroize.net is working fine.

    The error shown from the other thread indicates you are either posting the incorrect API Login ID or transaction key since they are now working, I presume that everything is working fine by now? If not, please check and review the suggestions provided on this page from Authorize.net. https://support.authorize.net/authkb/index?page=content&id=A415&pmv=print&impressions=false

  • Profile Image

    Answered by shift6 on March 04, 2016 at 09:07 PM

    @eltonCris. Everything is not working fine

    Im getting error when submitting the form. Here is my post: http://www.jotform.com/answers/787685-Authorize-net-Error-on-Transaction#3

    Please review this thread I linked as Im not getting anymore responses from support over there.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 04, 2016 at 10:28 PM

    Ok thanks for directing me to the main thread. We will check it further and get back to you with updates. Just to clarify, in which of the 3 forms this occurs? Is it happening to all your form or just specific form? So far, I can't reproduce this problem on my form so it might be form specific. Please let us know.

  • Profile Image

    Answered by shift6 on March 04, 2016 at 10:30 PM

    All 3 of them.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 04, 2016 at 10:32 PM

    Alright, thanks. We will submit this thread http://www.jotform.com/answers/787685-Authorize-net-Error-on-Transaction#3 to our developers so they can further investigate.