What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF: Create PDF stuck on working

    Asked by olneymd on March 04, 2016 at 09:55 PM

    Unable to generate PDF of my form.  In a constant "working" state for hours.  Same problem on Chrome or Safari

    Page URL:
    https://form.jotform.com/60624580970155

    Screenshot
    generate PDF generate problem same OR
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    JotForm Support

    Answered by Chriistian on March 05, 2016 at 02:41 AM

    We apologize for the inconvenience. I cloned your form and I tried to create a Fillable PDF. I was also able to recreate your issue as it was stuck on "working".

    The issue seems to be related to the form itself as I was able to create a Fillable PDF for the other forms. I have escalated your issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

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    Answered by info5912 on March 05, 2016 at 12:00 PM

    I have exactly the same problem as this user. The form does not contain any widgets. Here is a link:

    https://form.jotform.com/60626607875969

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    JotForm Support

    Answered by jonathan on March 05, 2016 at 09:45 PM

    @ info5912

    We will resolve your issue on this thread http://www.jotform.com/answers/788230

     

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    JotForm Support

    Answered by jonathan on March 06, 2016 at 06:47 PM

    Our developer assigned on the ticket had already fixed the problem.

    Please redo again the create PDF Form and it should now create your PDF form.

     

    Let us know if issue still persist