What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Monthly refresh of submissions and form views

    Asked by chaitanya9191 on March 05, 2016 at 11:07 AM

    First of all THANK YOU for giving us such a cool stuff. Im loving using jot forms. It makes me collect all my data in one sheet.

    I have a concern.

     

    I have 180 submission per month. I am sure its been 1 month but my submission usage is not refreshed yet. it is 180 submission per month rite, so every month i have to get 180 submission. that means once i enter into new month my submissions has to show 0/180 again.

     

    I hope you got my query.

     

     

    Submissions refresh all submission usage sheet
  • Profile Image
    JotForm Support

    Answered by Boris on March 05, 2016 at 08:55 PM

    Your form and submission counters reset on the first day of each month, and I see that your submissions are currently at 46.

    You may have confused form views with submissions - due to abuse of our system and in order to keep JotForm working equally for all users, we have implemented a counter for how many times your form is loaded / displayed by end users. This is separate from form submissions, which are the number of times your form is actually filled out.

    Your current Form View count is 180, out of possible 1000 form views per month on a free plan.

    If you need any further assistance or clarifications, please let us know. We are here to help.