Receiving the original email notification on the clone version of a form.

Hi

I cloned a form and edited the client named details yet when I receive the 'Question - Answer' email it still shows the client name from the original form that I cloned from.....can you help?

 

Peter

I would suggest you check the content of the notifier(s) set on the form. You can update it or you can just delete it and create a new one. 

Here is a guide that you may refer to in Setting-Up-Email-Notifications.

You may also check this guide for more details: Notification-Autoresponder-Email-Details

I’m not sure that I explained myself properly.

I cloned a form because there is a lot of what I call behind the scenes properties configuration that had been done and I assumed that all I needed to do after cloning is to change the text describing one client’s name to that of another.

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Are you referring to this form, http://www.jotformeu.com/form/60492633014348?

I'm not 100% sure, but I think you're referring to the "Title" or the "Subject" of the email being sent out when your form is submitted, is that correct? I checked the notifiers and it seems to have a different "Title" or "Subject". Here's what you can do to update that.

If this is not what you want to change, I would suggest you post a screenshot of the email you're receiving and highlight the part that you would like to be changed. 

Thank you.

Thanks Mike…..I was going to do a video but screenshots are probably enough in this case.
When I complete the form on the website page I receive the two emails from Jotform.

The one with Spices Datchet are from the cloned form and the one labelled Chutney Jacks was the original form.

Peter


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Hi Peter,

As my colleague has already stated, you have 3 "Notifications" setups on the related form and some of them has the previous subject name, so when you received them as a email, you are confused; but all of them are coming from the same form.

Please, see it from the below:

 

Please, change the "Subject" of the email submission as it is described in the screenshot and also, please don't forget to let us know the results.

 

Thanks.

Hi….I see your point…..I still don’t understand from what I see do I did a video

Please let me know where I’m going wrong.

Peter

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Below, you can see the steps to change the email template for "Notification" or "Autoresponder":

 

Please, apply this changes and let us know the results.

Thanks.

Sorreeee....I was wrong and you were right.....(Jeez, that's what I say to my wife daily)

I found the error as you pointed out.....I'll now creep away quietly.

 

Peter

We are more than happy to assist you. I see that your issue is now resolved with the help of my colleagues. If you have any other concerns, feel free to contact us again.