Receiving the original email notification on the clone version of a form.

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    greekpete
    Asked on March 05, 2016 at 02:24 PM

    Hi

    I cloned a form and edited the client named details yet when I receive the 'Question - Answer' email it still shows the client name from the original form that I cloned from.....can you help?

     

    Peter

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    Mike_G
    Answered on March 06, 2016 at 03:07 AM

    I would suggest you check the content of the notifier(s) set on the form. You can update it or you can just delete it and create a new one. 

    Here is a guide that you may refer to in Setting-Up-Email-Notifications.

    You may also check this guide for more details: Notification-Autoresponder-Email-Details

  • Profile Image
    greekpete
    Answered on March 06, 2016 at 03:45 PM
    I’m not sure that I explained myself properly.

    I cloned a form because there is a lot of what I call behind the scenes properties configuration that had been done and I assumed that all I needed to do after cloning is to change the text describing one client’s name to that of another.

    ...
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    Mike_G
    Answered on March 06, 2016 at 05:35 PM

    Are you referring to this form, http://www.jotformeu.com/form/60492633014348?

    I'm not 100% sure, but I think you're referring to the "Title" or the "Subject" of the email being sent out when your form is submitted, is that correct? I checked the notifiers and it seems to have a different "Title" or "Subject". Here's what you can do to update that.

    If this is not what you want to change, I would suggest you post a screenshot of the email you're receiving and highlight the part that you would like to be changed. 

    Thank you.

  • Profile Image
    greekpete
    Answered on March 06, 2016 at 08:45 PM
    Thanks Mike…..I was going to do a video but screenshots are probably enough in this case.
    When I complete the form on the website page I receive the two emails from Jotform.

    The one with Spices Datchet are from the cloned form and the one labelled Chutney Jacks was the original form.

    Peter


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    mert
    Answered on March 07, 2016 at 05:03 AM

    Hi Peter,

    As my colleague has already stated, you have 3 "Notifications" setups on the related form and some of them has the previous subject name, so when you received them as a email, you are confused; but all of them are coming from the same form.

    Please, see it from the below:

     

    Please, change the "Subject" of the email submission as it is described in the screenshot and also, please don't forget to let us know the results.

     

    Thanks.

  • Profile Image
    greekpete
    Answered on March 07, 2016 at 06:45 AM
    Hi….I see your point…..I still don’t understand from what I see do I did a video

    Please let me know where I’m going wrong.

    Peter

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  • Profile Image
    mert
    Answered on March 07, 2016 at 06:58 AM

    Below, you can see the steps to change the email template for "Notification" or "Autoresponder":

     

    Please, apply this changes and let us know the results.

    Thanks.

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    greekpete
    Answered on March 08, 2016 at 05:42 PM

    Sorreeee....I was wrong and you were right.....(Jeez, that's what I say to my wife daily)

    I found the error as you pointed out.....I'll now creep away quietly.

     

    Peter

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    Chriistian
    Answered on March 09, 2016 at 12:56 AM

    We are more than happy to assist you. I see that your issue is now resolved with the help of my colleagues. If you have any other concerns, feel free to contact us again.