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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Zoho CRM integration: not sending/updating contact information in Zoho

    Asked by RafeConnects on March 05, 2016 at 04:55 PM

    Form = Chinese form

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    JotForm Support

    Answered by EltonCris on March 06, 2016 at 04:58 AM

    Are you having a problem with the authentication?

    It seems working fine as of checking.

    Please try to recreate the integration and try it again.

    If this isn't the issue, can you please elaborate the problem further?

    Thanks!

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    Answered by RafeConnects on March 06, 2016 at 10:08 PM

    It's not working.  I redid the integration and i submitted a practice lead but it is not going to Zoho. 

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    JotForm Support

    Answered by Boris on March 07, 2016 at 06:26 AM

    I see you are talking about your form 51466168405962. I have cloned it into my account and set up an integration with Zoho CRM, and it seems to be failing in generating a new contact / lead on my end as well. I will forward this thread as a bug report to our developers to have it examined what might be causing the issue.

    In the meantime, you may want try integrating your form to Zoho CRM through Zapier, and see if that works.

    http://www.jotform.com/blog/164-Automating-Your-Forms-with-Zapier

    We will update you through this thread if we hear anything back from our developers. Thank you.

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    Answered by RafeConnects on March 07, 2016 at 03:52 PM

    If you hear anything back?  Does this means that you anticipate that you won't hear anything back?  When is the latest I will hear back from you by? 

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    JotForm Support

    Answered by Mike_G on March 07, 2016 at 07:27 PM

    We would like to apologize if we cannot provide you an ETA to when this will be fixed. But please be assured that your concern is already being worked on and is marked as important in priority. You will be notified via this thread for updates if there are any. Thank you for your patience.

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    JotForm Developer

    Answered by deniz on April 04, 2016 at 04:49 AM

    Hi,

    The problem is fixed now. Please re-create your integration.

    Thank you.