What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image in Thank You message is not showing up on webpage

    Asked by WheelsofJustice on March 05, 2016 at 05:02 PM

    I inserted and image into a thank you signup but when the user clicks submit, the image does not appear, only a question mark,


    I see that it may refer to the relative location of the image, 

    I used your uploader, can I see all the collateral used in building the forms and there url?





    Page URL:

  • Profile Image

    Answered by Boris on March 06, 2016 at 05:22 AM

    I see that form embedded on that page is form 60006987729970. I have checked the form directly, and I see it is correctly showing its thank you page over its direct link:

    As I could see the image just fine from the form itself, I have also made a test submission on the form that is embedded on your website. Image is being correctly shown even on the embedded form:

    I am not sure I understand what you meant by "seeing the collateral" of your form, but it seems that the issue you were having with the image was already resolved. If you need further assistance, please let us know. We are here to help.

  • Profile Image

    Answered by WheelsofJustice on March 06, 2016 at 09:45 AM
    Thanks for checking, I reinserted it after sending my
    Request and that seemed to do the trick
    In the field
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 06, 2016 at 12:28 PM

    Great! Glad to hear that my colleague's solution worked for you. Cheers! :)