What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form not completing

    Asked by info5912 on March 05, 2016 at 09:45 PM

    I have exactly the same problem as this user. The form does not contain any widgets. Here is a link:


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    JotForm Support

    Answered by jonathan on March 05, 2016 at 09:51 PM

    I tried creating the PDF Form using your jotform http://www.jotformpro.com/form/60626607875969 but it was not successful as well.

    The Create PDF tool seems to be not working at this time. 

    I have already forwarded a bug ticket report to our higher team support so they can check on this. We will notify you here at once when fixed.



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    JotForm Support

    Answered by jonathan on March 06, 2016 at 06:42 PM

    Our developer assigned on this ticket had already fixed the problem.

    I test by creating a PDF Form version using your form http://www.jotformpro.com/form/60626607875969 and it was successful.


    Please check also on your side. Let us know if still not working for you.

    Thank you.

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    Answered by cuno on March 07, 2016 at 08:23 AM

    The problem doesn't seem to be fixed. I have the same problem as info5912.

    I tried to convert the following web-form to a fillable PDF, but although it's a very simple form, jotform is stuck and keeps displaying "In Arbeit" (german for "in progress") almost forever.

    Other question:
    Will I be informed by email, before my free monthly submissions are used up, so I can upgrade in time? 

    Thank's for your help,

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    JotForm Support

    Answered by david on March 07, 2016 at 12:29 PM

    @cuno I have moved your question to a thread of its own.  I will address your request in the following thread shortly:


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    Answered by info5912 on March 07, 2016 at 06:37 PM

    Hey thanks - it worked this time!

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    JotForm Support

    Answered by jonathan on March 07, 2016 at 09:42 PM

    Thank you for the confirmation. Feel free to contact us anytime should you require assistance on JotForm.