What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Verify email address

    Asked by basalt on March 06, 2016 at 06:11 AM


    I try verify sender email, but I cannot receive verification code. 

    I want to set contact@basalt.work as sender email, and I think JotForm cannot to send code to me via smtp.

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    JotForm Support

    Answered by Mike_G on March 06, 2016 at 12:33 PM

    You can check your Spam folder also and check if the verification email is there. By the way, how are you trying to add your email as a sender email?

    Is it through 

    Accounts>Settings>Sender Emails>Edit

    or through your form


    You may also try to Whitelisting-JotMails-IP-Addresses and see if that helps.