What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are disabled forms counted as a form view when accessed through a link?

    Asked by grade4pagasa on March 06, 2016 at 12:42 PM

    Would the form views counter activate when the form is accessed - but the status is disabled?

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    JotForm Support

    Answered by Jan on March 06, 2016 at 12:59 PM

    I tested it and it is not counted as a form view when your form is disabled intentionally.

    Let us know if you have any questions. Thank you.

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    Answered by grade4pagasa on March 08, 2016 at 09:30 AM

    Hi Jan

    I discovered an Undisclosed Trigger in the Form Views counter

    Form Views counter will still increment when a Form (even though Disabled) is checked under Revision History

    Please rectify the statement released and cited in this thread and 2 other forum threads regarding View on disabled form will not count.


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    JotForm Support

    Answered by Jan on March 08, 2016 at 11:23 AM

    Sorry for that, from my understanding, you are asking if the Form View Limit will increment when someone accessed your disabled form.

    Based on my test, it is not counted if someone tried to access your disabled form through the URL.

    However, if you are referring to a different scenario wherein the "Revision History" is involved, then that is another story. It is because that when you are in Revision History, you are like "Previewing" the form. I tested this, and it indeed counts as a Form View. I can see that you already opened a thread for that.

    Hope that helps. Thank you.