What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've tried using the Fillable Form Creator and it won't log in.

    Asked by teachtech_support on March 06, 2016 at 12:46 PM

    I'm using a Mac. OS X 10.10.5

    Firefox, Chrome and Safari

    I've also tried the "Create PDF Form" under the "More" section in "MyForms".

    This also gets a spinning "Working" message which never completes or disappears.

    Page URL:
    https://form.jotformeu.com/60652747139360

    Screenshot
    form creator and won't in
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 06, 2016 at 02:15 PM

    We would like to apologize for any inconvenience. I tried to download a Fillable PDF copy of one of my forms and I was able to reproduce the issue you're having. 

    I tried downloading it  through the MyForms page and was stuck at "Working" also.

    I also tried downloading through http://www.jotform.com/fillable-pdf-form-creator/ and I was able to log in my account and select a form to download its Fillable PDF copy but I was also stuck at loading.

    I will forward this concern to our developers so they can take a look at it. However, I'm sorry if I cannot provide you any ETA to when this will be fixed but, please be assured that you will be notified via this thread for updates if there are any.