What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Touchscreen issues

    Asked by KeyshaunSmith on March 06, 2016 at 03:53 PM

    Hello:

    I am having issues with my touch screen laptop and editing forms. When I am using my touch screen laptop to edit forms, I am unable to use the trackpad to do left click actions, it will not respond. Right click actions work just fine but left click actions are forcing me to use the touch screen. Any ideas?

    Thanks!

    touchscreen thanks hello and right click
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 06, 2016 at 11:07 PM

    Are you using Chrome to edit your forms? From an article I found, it appears that chrome was not designed for touchscreens, and as such you may encounter some issues when using touchscreen.

    You can check out that article here: http://www.itworld.com/article/2693355/how-to-make-google-chrome-work-better-with-touchscreen-pcs.html 

    Here's what that article says:

    “Unlike Internet Explorer 10, Chrome was not designed for touchscreens. As such, the touch experience on Google's browser really sucks: Tabs are hard to close, icons in the bookmarks bar are hard to tap, and scrolling using touch is a struggle. If you have a new Windows 8 touchscreen laptop (or tablet PC), you don't have to give up on your favorite browser. These experimental features and extensions can make using Chrome without a keyboard more doable--at least until Google makes Chrome natively more touch-friendly.”

    To fix the issue, please try the following

    Point Chrome to URL:

    chrome://flags

    Then disable the following:

    You can search for these options using CTRL+F

    Do let us know if the issue persists.