- harrybraxAsked on March 06, 2016 at 07:19 PM
Hi, Unfortunately I have had this problem on at least a couple other occasions whereby my forms are not emailed to me. To rectify this situation in the past, I whitelisted several different JotForm IPs through my email provider's settings. Jotform reps also reset my account to enable emails to transfer again. This seemed to do the trick for a while but I am now experiencing the same problems again and I haven't been able to receive any forms for a number of days. Please help. Thanks, Harry
- JotForm UI DevelopermertAnswered on March 07, 2016 at 04:02 AM
According to my last checks, you are right. The email address "firstname.lastname@example.org" has jumped in to the bounce list again and recent emails to that address is marked as "Failed" in its mail log.
Please, see it from the below:
Now, I removed it from our Bounce List and the Suppression List, everything should be fine now; but you can try to use your SMTP settings to beat this problem completely.
Please, check the link below to get more information:
For further assistance, please do let us know.