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    Why I am not Receiving Email Submissions?

    Asked by harrybrax on March 06, 2016 at 07:19 PM

    Hi, Unfortunately I have had this problem on at least a couple other occasions whereby my forms are not emailed to me. To rectify this situation in the past, I whitelisted several different JotForm IPs through my email provider's settings.  Jotform reps also reset my account to enable emails to transfer again. This seemed to do the trick for a while but I am now experiencing the same problems again and I haven't been able to receive any forms for a number of days.  Please help.  Thanks, Harry

    receiving Emails My Forms JotForm problem
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    JotForm Support

    Answered by mert on March 07, 2016 at 04:02 AM

    Hi Harry,

    According to my last checks, you are right. The email address "braxdecor@msn.com" has jumped in to the bounce list again and recent emails to that address is marked as "Failed" in its mail log.

    Please, see it from the below:

     

    Now, I removed it from our Bounce List and the Suppression List, everything should be fine now; but you can try to use your SMTP settings to beat this problem completely.

    Please, check the link below to get more information:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

     

    For further assistance, please do let us know.

    Thanks.