What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account but still getting over quota message.

    Asked by CLOGANPHOTO on March 06, 2016 at 10:57 PM

    I upgraded the account, but I keep getting messages that I am over quota and need to upgrade. The money for the upgrade came out of my account already so I am confused to the problem. 

    upgrade issue problem my account upgraded and
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    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 06:35 AM

    Hello CLOGANPHOTO,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issues and upgraded your account to bronze monthly subscription plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!