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norcal2016Asked on March 7, 2016 at 12:12 AM
Hi,
On Feb. 14th I published our link using Jotform. I've had 1/2 dozen people tell me they did not receive the email. Is there a way to track these emails.
thanks,
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beril JotForm UI DeveloperReplied on March 7, 2016 at 8:14 AM
If I understand correctly, you shared your form with Email as you see below:
If you provide us your email address we can check your email logs.
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norcal2016Replied on March 7, 2016 at 7:45 PMYes and added about 10 emails and did it at least 5 times.
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beril JotForm UI DeveloperReplied on March 8, 2016 at 2:33 AM
Ok, thank you for confirming. When I've checked your email logs I see that you've sent email on 15/02/2016.
However, it seems there is no failure, email sent successfully. We would appreciate it if you could contact with them and ask to check spam, trash and bulk folders? If they find them there, they can mark as not spam in order to not go into the folder anymore.
You can also check your email history as you see below:
If you need any additional assistance, please do not hesitate contacting us. We will be happy to assist you.