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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is only sending notifications to one of two entered email addresses

    Asked by cambac on March 07, 2016 at 03:57 AM

    About 6 days ago my form stopped sending e-mails to one of the two entered addresses. I have not changed any settings. Can you see what is wrong?

    emails bounce list notifications email notifications email alerts
  • Profile Image
    JotForm Support

    Answered by Jan on March 07, 2016 at 09:22 AM

    Your email is not in the bounce list. The email notification settings are configured properly as well. I checked the mail logs and and I saw that the notifications are being sent successfully.

    Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Thank you.

  • Profile Image
    JotForm Support

    Answered by Jan on March 07, 2016 at 09:30 AM

    Hi, it's me again. I am sorry because I forgot to check the other notification. The first reply is for the 1st notification which is working correctly.

    I checked the other email address which is (birgi***.torn***@telia.com). I saw that it is in the bounce list. The reason is that the recipient mailbox is full

    I have now remove that email address in the bounce list. Please clear up the inbox and make sure that it is not full. Thank you.

     

  • Profile Image

    Answered by cambac on March 07, 2016 at 10:46 AM
    Hi,
    I am the recipient of the 1st notification. Sorry for wasting your time, when the problem was in our end. My collegue said she checked the server, but obviously didn't check for the right thing. Thank you so much for your help.
    Best regards,
    Camilla
    CAMILLA BKMAN
    camilla@gleska.se * www.gleska.se
    7 mar 2016 kl. 15:30 skrev JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on March 07, 2016 at 12:11 PM

    No worries, glad I can help. Let us know anytime if you need assistance. Thank you.