What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't Create a PDF Form

    Asked by TcDogTraining on March 07, 2016 at 04:03 AM

    I am trying to create a PDF to print and the process locks up with 'working' displayed.

     

    I have tried two browsers.

     

    This is my form...

    https://form.jotformeu.com/60621454318350

    Page URL:
    https://form.jotformeu.com/60621454318350

    Screenshot
    creating a pdf form stuck creating a
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    JotForm Support

    Answered by mert on March 07, 2016 at 09:46 AM

    Hi there,

    First of all, sorry for the trouble we had caused. Recently, we had a temporary issue about "Create a PDF Form"; but currently, it is working correctly. Please, retry to get a fillable PDF form on your side and let us know the results.

     

    Thank you for your understanding.

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    Answered by TcDogTraining on March 07, 2016 at 10:46 AM
    No, it is still not working.
    Kind Regards, Tony Cruse.
    ...
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    JotForm Support

    Answered by Charlie on March 07, 2016 at 01:49 PM

    Apologies for the inconvenience. The "Create PDF" feature is still has a couple of glitches and bugs, our developers are very well aware of this and our trying their best to improve this feature. 

    So far, I cloned your form and was able to convert it to a PDF form. Could you please try cloning my form and convert that one instead? Here's my cloned form: https://form.jotform.com/60665449607969. Here's a guide on how to clone my form: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please also check this link to learn more about the fillable PDF forms: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    Do let us know if that works.

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    Answered by wowchurch on March 11, 2016 at 05:17 PM

    Is the Pdf form tool fixed yet? mine seems to be taking a very long time

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    Answered by Huberson on March 11, 2016 at 06:33 PM

    We really sorry for that our development team is working on this issue it should resolved shortly.