What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account not upgraded

    Asked by IRMagazine on March 07, 2016 at 09:46 AM

    we have paid via paypal and yet jotforms have downgraded us. i am deeply disappointed as we were due to upgrade to the higher level as well. 


    i sent an email to support@jotforms a screenshot of our payment as well!!!


    please send me a notifcation asap to let me know if this payment has been made. 


    thank you

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    JotForm Support

    Answered by Kiran on March 07, 2016 at 01:29 PM

    We are sorry for the inconvenience this may have caused. I see that there was a payment to upgrade your account to Bronze on 29th Feb 2016. Since your account is currently holding an active subscription of Silver, we have forwarded a request to refund the amount paid for Bronze subscription so that Silver subscription will remain active on your account. Please allow 5 to 7 business days to process the refund and to reflect the refund amount in your account statement.

    Please get back to us if you need any further assistance. We will be happy to help.