What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form embedded on Squarespace is not being displayed properly on mobile devices.

    Asked by safezone24 on March 07, 2016 at 09:57 AM

    Hi there,

    first of all great product!

    now, my form is embedded here:


    and we are experiencing some weird bugs such as

    1. form collapse won't work on mobile, looks great on demo but not in real life phone (doesn't show at all)

    2. we removed the collapse since it didn't show - and the Submit button is gone...


    please help..


    thanks david

    Page URL:

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    JotForm Support

    Answered by Kevin_G on March 07, 2016 at 01:26 PM

    I tested your form and it is working, but I was unable to find it on your website. Could you please provide us the link where you have embedded it? 

    Which embed method are you using? 

    I would suggest you to use the iFrame code if possible: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please, provide us the email, we will take a look to find what is causing you the issue.