What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Am I able to receive submissions with the user's email as the from email address?

    Asked by aliceticketweb on March 07, 2016 at 10:39 AM

    May be impossible, but would make responding to these messages a little easier for me if there was a way to include the e-mail that the user enters in the field in the actual "From" field of the e-mail.


    I've been having to respond to these on the road a lot lately and copying, deleting the form@noresponse.com and pasting the user's e-mail is a bit tedious. Quite a few times, I forget to paste their e-mail up top, and 3 days later I get a 'delayed response' or 'delivery failed' message after thinking I answered someone's question about a show 2 days ago.

    Page URL:

  • Profile Image

    Answered by victor on March 07, 2016 at 01:45 PM

    If I understand you correctly, you would like to reply directly to the user that filled in the form. If I am mistaken, please let me know so we may give you a better answer.

    In the email setting, you will see the option REPLY-TO EMAIL. Just select the email field you wish to reply to. Once you reply the email, it will automatically have the users email address in the TO field.

    Please let us know if this helps.