What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encryption Key

    Asked by serapiony on March 07, 2016 at 11:50 AM

    I'm having some serious issues with the encryption key. As a result I would like to no longer encrypt any documents. Could you please provide the instructions?  In addition, I have two forms that were sent using encrypted forms and I can no longer read them. Could you please provide some assistance? Thanks. 


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    JotForm Support

    Answered by david on March 07, 2016 at 02:47 PM
    Encrypted Forms can be set up for individual forms, or for all forms within your account. To set up Encrypted Forms for individual forms simple select form preferences, then the option to encrypt the form.
    Form Preferences Encryption Settings
    By clicking on the Accounts page you can designate all future forms to be encrypted.
    account settings
    Disable the option from both places.
    As far previously encrypted data, you will need your old key to recover the submissions.  Clearing your browsers cache/cookies should allow you to upload the key once again from the submission view.  If you do not have your old key, unfortunately, the data associated with that key is likely lost.