- grade4pagasaAsked on March 07, 2016 at 12:15 PM
Hi JotForm team.
The Form Views count yesterday (after I disabled all my forms) was 100. Now it's 101 (even though all of my forms are disabled - you can see that all my forms in the Archive folder are disabled).
Could you help me find out which form got a Form View?
- victorAnswered on March 07, 2016 at 03:30 PM
Can you please indicate if you open any forms in your preview window. At the moment this also counts in your limit. I have asked our team to verify if this is how it should work. I do not think it should count, but let me verify this with my dev team. Once I have a solid answer I will let you know.
- victorAnswered on March 07, 2016 at 04:59 PM
I did a couple of test again and in fact when you preview a form, This will can in you the VIEW FORM limit.
If you have any other question or issue regarding this, please let us know. We will be glad to answer any doubts you may have.
- grade4pagasaAnswered on March 07, 2016 at 07:00 PM
I didn't preview any forms because Nik_C said that the Preview count as well, at the moment.
I only used JotForm the other day to disable all my forms. I had to do this because I provided direct link for the demo forms I created to help fellow JotForm users - and clicking on those active links will trigger the Form Views counter.
- JotForm Supportashwin_dAnswered on March 08, 2016 at 03:05 AM
I do not think that form views are counted if the form is disabled. I am doing further tests and I will get back to you on this soon.
Unfortunately we will not be able to figure out which individual form has received how many form views.
- grade4pagasaAnswered on March 08, 2016 at 09:28 AM
Hi Victor & Ashwin.
I discovered an Undisclosed Trigger in the Form Views counter.
Form Views counter will still increment when a Form (even though Disabled) is checked under Revision History
Please rectify the statement released cited in this thread and 2 other forum threads regarding View on disabled form will not count.
- JotForm SupportKevin_GAnswered on March 08, 2016 at 11:44 AM
I have read the thread that you opened regarding to forms checked under Revision History are increasing the counter of submissions view, since you have provided all the info on that thread, one of our Support Staff will help you with your issue, and if we are able to replicate your issue, we will need to report it.