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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could you help me find out which form got a Form View (even though all of my forms are disabled)

    Asked by grade4pagasa on March 07, 2016 at 12:15 PM

    Hi JotForm team.

    According to Nik_C & Jan, View on disabled form will not count, since the form is disabled.

    The Form Views count yesterday (after I disabled all my forms) was 100. Now it's 101 (even though all of my forms are disabled - you can see that all my forms in the Archive folder are disabled). 

    Could you help me find out which form got a Form View?

    Thanks. 

    - Randy

     

    My Forms find all forms are disabled
  • Profile Image

    Answered by victor on March 07, 2016 at 03:30 PM

    Can you please indicate if you open any forms in your preview window. At the moment this also counts in your limit. I have asked our team to verify if this is how it should work. I do not think it should count, but let me verify this with my dev team. Once I have a solid answer I will let you know.

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    Answered by victor on March 07, 2016 at 04:59 PM

    I did a couple of test again and in fact when you preview a form, This will can in you the VIEW FORM limit.

    If you have any other question or issue regarding this, please let us know. We will be glad to answer any doubts you may have.

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    Answered by grade4pagasa on March 07, 2016 at 07:00 PM

    Hi Victor. 

    I didn't preview any forms because Nik_C said that the Preview count as well, at the moment.

    I only used JotForm the other day to disable all my forms. I had to do this because I provided direct link for the demo forms I created to help fellow JotForm users - and clicking on those active links will trigger the Form Views counter. 

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    JotForm Support

    Answered by ashwin_d on March 08, 2016 at 03:05 AM

    Hello Randy,

    I do not think that form views are counted if the form is disabled. I am doing further tests and I will get back to you on this soon.

    Unfortunately we will not be able to figure out which individual form has received how many form views. 

    Thank you!

     

  • Profile Image

    Answered by grade4pagasa on March 08, 2016 at 09:28 AM

    Hi Victor & Ashwin. 

    I discovered an Undisclosed Trigger in the Form Views counter

    Form Views counter will still increment when a Form (even though Disabled) is checked under Revision History

    Please rectify the statement released cited in this thread and 2 other forum threads regarding View on disabled form will not count.

    Thanks. 

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    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 11:44 AM

    I have read the thread that you opened regarding to forms checked under Revision History are increasing the counter of submissions view, since you have provided all the info on that thread, one of our Support Staff will help you with your issue, and if we are able to replicate your issue, we will need to report it.