What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to have an email confirmation automatically sent to the person who filled out the form , to confirm the form has been received?

    Asked by unitedinharmony on March 07, 2016 at 02:14 PM
    confirm email sent a
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    JotForm Support

    Answered by david on March 07, 2016 at 04:18 PM

    Creating an email autoresponder will allow for just that:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

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    Answered by unitedinharmony on March 08, 2016 at 01:46 PM
    I believe I set it up correctly, however I tested the form and didn’t receive an auto response and I also did receive an email notifying that a form was submitted, any ideas of what could have happened?
    Lindsay Schwartz, Associate Director
    United in Harmony
    lindsay@unitedinharmony.org
    ...
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    JotForm Support

    Answered by david on March 08, 2016 at 03:00 PM

    Try changing the sender email from your address to "noreply@jotform.com":

    This will send the emails from our services and should allow for them to go through without issue.

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    Answered by unitedinharmony on March 08, 2016 at 03:45 PM
    ok I changed, and still no go, also I’ve filled out two forms, and they both don’t show up in my submissions area…any ideas?
    Lindsay Schwartz, Associate Director
    United in Harmony
    lindsay@unitedinharmony.org
    ...
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    Answered by unitedinharmony on March 08, 2016 at 03:45 PM
    I also see three incomplete payments, but no forms in my submissions, The incomplete payments show the two forms I filled out today…
    Lindsay Schwartz, Associate Director
    United in Harmony
    lindsay@unitedinharmony.org
    ...
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    Answered by unitedinharmony on March 08, 2016 at 03:46 PM
    Ok I see the issue where there were incomplete payments…what does “complete submission” mean, and then when I press it, it asks if I want to “complete payment.” One of the applications I had completed the payment, and it still showed up in incomplete submission…any ideas here?
    -Lindsay
    Lindsay Schwartz, Associate Director
    United in Harmony
    lindsay@unitedinharmony.org
    ...
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    JotForm Support

    Answered by david on March 08, 2016 at 06:18 PM

    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    If the payment went through and the submission was still marked as incomplete, you may need to enable IPN in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Completing submissions does not charge the payment.  It simply moves the submission data to your completed submission area.