What is the reason for pending submissions?

  • Profile Image
    richmondyoungwriters
    Asked on March 07, 2016 at 02:25 PM

    Hi Jotform!

    I have had a LOT of pending submissions lately. Some of them are from people who have registered for my classes many times before and swear they haven't done anything differently this time. Do you know what the reason for this might be?? Registrations are getting lost and people are thinking they've signed up for classes but payment hasn't gone through and I haven't received the form confirmation email. 

    Please help me understand what the problem might be!

     

    Thank you

  • Profile Image
    BJoanna
    Answered on March 07, 2016 at 04:33 PM

    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    Inside of this guide you can find how to view incomplete payments: 

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    More about PayPal incomplete payments you can find here: 

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    You should also Enable IPN for Paypal: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Hope this will help. Let us know if you need further assistance.