What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the reason for pending submissions?

    Asked by richmondyoungwriters on March 07, 2016 at 02:25 PM

    Hi Jotform!

    I have had a LOT of pending submissions lately. Some of them are from people who have registered for my classes many times before and swear they haven't done anything differently this time. Do you know what the reason for this might be?? Registrations are getting lost and people are thinking they've signed up for classes but payment hasn't gone through and I haven't received the form confirmation email. 

    Please help me understand what the problem might be!


    Thank you

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    JotForm Support

    Answered by BJoanna on March 07, 2016 at 04:33 PM

    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    Inside of this guide you can find how to view incomplete payments: 


    More about PayPal incomplete payments you can find here: 


    You should also Enable IPN for Paypal: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Hope this will help. Let us know if you need further assistance.