What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro

    Asked by HillLTD on March 07, 2016 at 02:50 PM

    If we use PayPal Pro to accept credit card payments on our site using JotForm to create the form and put in the payment information - do we need a SSL on our webpage to make it secure?

    JotForm create site credit
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    JotForm Support

    Answered by Mike_G on March 07, 2016 at 04:51 PM

    From what I know, the security of your forms is separate from your website. We are in-charge of the security of your forms and your forms will still work even if your website is Non-SSL. However, it is still best and recommended to have full security on both to prevent risk.

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    Answered by HillLTD on March 07, 2016 at 05:05 PM

    So - just to make sure I understand.  If we do not have an SSL on our website page - the form we put on the webpage will be secure because it is hosted by your site?  Is that what you are saying?

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    JotForm Support

    Answered by Mike_G on March 07, 2016 at 07:14 PM

    The security of your forms lies with Jotform and as for the security of the payments, it lies with PayPal. Even if the form didn't use SSL, data would still be transmitted to PayPal using their security

    I would suggest you use our Security Certificate Seal that would only show if the form is in SSL or HTTPS.

    Enabling-Security-Certificate-Seal-on-Secure-Forms

    Or you can also make your form more secure by encrypting it.

    Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security