- aaviles769Asked on March 07, 2016 at 03:09 PM
depending on the answers to my form, when we print the PDF , some answers on bottom of page are cut off when printed
- JotForm SupportBDAVIDAnswered on March 07, 2016 at 05:19 PM
What is the form you are referring to? I guess it is: http://www.jotformpro.com/form/50436512117951
I went to it's submission view, and downloaded the last submission as PDF:
But I could not replicate the issue, everything is shown in the PDF:
Could you provide us the steps to replicate it, and also let us know the form, and submission you have tested?
- aaviles769Answered on March 07, 2016 at 06:20 PM
But when we print the PDF, the info gets cut off when printed. We have drop down questions, etc and what i found is depending on what questions are answered depends if this cut off happens. I hope this makes sense
- aaviles769Answered on March 07, 2016 at 06:21 PM
when a user submits the online application, we receive it via email as a PDF atatched
- JotForm SupportChriistianAnswered on March 08, 2016 at 01:52 AM
I checked our mail logs to see the PDFs attached in the recent emails and they all seem to be displayed properly. Please check your printer setup to see if the issue might be related to that. If you may, you can also provide us some information on how to recreate the issue (ex: which dropdown questions cause the pdf getting cut-off). You can also send us an image of the pdf that got cut-off. Here's how: How to add screenshots/images to questions to the support forum?
Do let us know how it goes.