When I download my form's PDF version, partway down the questions shift from the left side of the form to the right side.

  • melanie.seehafer
    Asked on March 7, 2016 at 3:45 PM

    I attempted to change the formatting of the PDF and it looks great in the submissions portion of the website but when i actually download it the PDF has some questions on the left and some on the right.  

    How can I fix this?

    If it happens again what is the solution? 

     

    the form is located at https://form.jotform.com/60635289906970 

    Jotform Thread 789253 Screenshot
  • David JotForm Support
    Replied on March 7, 2016 at 6:31 PM

    While viewing your forms submissions, click on "Get PDF", then click on "Customize PDF":

    When I download my forms PDF version, partway down the questions shift from the left side of the form to the right side Screenshot 30

    From the PDF customization screen, click "Reset" to reset the layout:

    When I download my forms PDF version, partway down the questions shift from the left side of the form to the right side Screenshot 41

  • melanie.seehafer
    Replied on March 8, 2016 at 8:19 AM

    Thank you David.  I tried this and it still is showing part of the questions on the left and part of the questions on the right.  Any other ideas? 

  • BJoanna
    Replied on March 8, 2016 at 11:40 AM

    I have created PDF report from your submission and I was able to replicate mentioned issue.

    When I download my forms PDF version, partway down the questions shift from the left side of the form to the right side Screenshot 40

    After that I have cloned your form and made test submission, but I was not able to replicate mentioned issue on my PDF report.

    When I download my forms PDF version, partway down the questions shift from the left side of the form to the right side Screenshot 51

    Considering that I was not able to replicate mentioned issue on my cloned form, I have logged in to your account and Reset PDF designer like my colleague suggested you. I had to do it twice, but I was able to reset it and now your PDF report looks like this.

    When I download my forms PDF version, partway down the questions shift from the left side of the form to the right side Screenshot 62

    Please try to create new PDF report and see if it now looks correctly.

    Hope this will help. Let us know if you need further assistance.

  • melanie.seehafer
    Replied on March 8, 2016 at 11:45 AM

    That fixed it!  Looks great now. Any idea why it might have done that?  

  • BJoanna
    Replied on March 8, 2016 at 12:55 PM

    Most likely changes you made inside of PDF Designer caused this issue. Customizing PDF report can sometimes break appearance of PDF report.  

    Feel free to contact us if you have any other questions.